top of page
  • Black Facebook Icon
  • Black Instagram Icon
  • Black Pinterest Icon

Moonstone Clay & Co Store Policy

1. Introduction

​

Welcome to Moonstone Clay & Co! We strive to offer high-quality, handcrafted items, and an exceptional shopping experience. To ensure clarity and transparency, please review our store policies.

​

2. Payment Methods

​

We accept the following payment methods:

  • Credit/Debit Cards: Visa, MasterCard, American Express.

  • Gift Cards: Moonstone Clay & Co gift cards can be used both online and in-store.

​

3. Shipping Policy

​

  • Processing Time: Orders are processed within 1-3 business days.

  • Shipping Methods: We offer standard and expedited shipping options. Delivery times vary based on the shipping method chosen at checkout.

  • International Shipping: Available to select countries. Customers are responsible for any customs duties or taxes.

  • Free Shipping: On orders over USD $100, within the continental U.S.

​

4. Return and Exchange Policy

​

  • Returns: Items may be returned within 7 days of purchase for a full refund, provided they are in their original condition and packaging.

  • Exchanges: We offer exchanges on defective or damaged items. Please contact us within 7 days of receiving your order.

  • Non-Returnable Items: Custom-made items, gift cards, and sale items are non-returnable.

​

5. Privacy Policy

​

We respect your privacy and are committed to protecting your personal information. We do not sell, share, or distribute your information to third parties. For more details, please refer to our full Privacy Policy.

​

6. Customer Service

​

Our customer service team is here to help! If you have any questions or concerns, please contact us at moonstoneclayco@gmail.com. We strive to respond to all inquiries within 24 hours.

​

7. Disclaimer

​

All products are handmade, and slight variations may occur. We do our best to ensure that product images are as accurate as possible, but color and design may vary slightly due to screen settings and other factors.

​

8. Terms of Service

​

By shopping with Moonstone Clay & Co, you agree to our terms of service. We reserve the right to update our policies at any time.

Payment Methods
bottom of page